Billing Policy
Updated: March 7th, 2024 11:19 pm EST
Updated: March 7th, 2024 11:19 pm EST
Your purchase for products (“Products”) and Services in any online form may be executed by Truckin Systems LLC. (TruckinDigital.com) and Company (“Customer”).Each purchase includes terms related to the quantity, delivery, total fees due and any other information applicable to each specific order for the Products and Services. The Order Form shall be incorporated by reference into, subject to, and made a part of, this Terms of Conditions and Use.
Any and all additional Order Forms relating to this Agreement shall be incorporated by reference into, subject to, and made a part of this Terms of Conditions and Use. Defined terms contained in any Order Form without definition shall have the meanings ascribed to them in this Agreement.
Usage of Truckin Systems LLC. products, mobile apps, hardware and services constitute customer’s acceptance of the Truckin Systems LLC. billing policy, and all customers must comply with this billing policy.
2.1 Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by Truckin Systems LLC. before any billable product or service is provided or activated.
2.2 License billing is based on user (driver or staff) size, License add-ons, and License base services. However, certain fees may be usage-basing such as overage on leased equipment network service limits. These services are priced on your order form.
2.3 Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the billing portal or by giving us a call at +1-866-300-7701. To access the billing portal, log into your account and click billing from the menu. Payment receipts are available to customers upon request or in the customer’s email inbox.
3.1 All user count fees will be charged automatically on increase of user count (driver or staff).
3.2 Increase in user count will result in pro-rated price from date of upgrade to next renewal of license term. Customer has option to request user increases at longer license term on the order form and must pay up-front for increase.
3.3 Decrease in user count is only accepted on month-to-month license term. Truckin Systems LLC. will not refund any user count decreases under any circumstance. To decrease in user count charges, customer must set their license accordingly in the billing section of their account online. (https://app.truckindigital.com/billing)
You authorize Truckin Systems LLC. to charge your billing method on file for License fees as per the order form license term agreed. All recurring licenses are automatically invoiced and charged to the credit/debit card on file. Your license subscription starts at purchase. At the end of the license period, license will automatically renew based on your license term either monthly, annual, bi-annual or tri-annual and you will be charged the then-current price. Prices subject to change.
The special promotional pricing shall remain in effect for a period not to exceed one year from the date of account creation. Subsequent to this period, pricing shall revert to the Manufacturer's Suggested Retail Price (MSRP) as indicated on the provided order form.
All service and license fees are non-refundable. In the event of cancellation, TruckinDigital.com will not prorate any portion of unused service fees and amounts due to TruckinDigital.com must be paid in full. Invoices are generated, and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the TruckinDigital.com license. In the event of cancellation, customers will still have access to the TruckinDigital.com system through the end of their final billing period. Customers will have the option to review or download data prior to cancellation from their TruckinDigital.com system. After 30 days of cancelled status, all data will be deleted. TruckinDigital.com will not prorate any portion of unused license services. All license fees are nonrefundable and leased equipment must be returned. Please refer to Equipment Lease Billing Policy that was signed upon leasing equipment at checkout.
5.1 Truckin Digital Driver for iOS and Google Play is free to download and must have an active Truckin Digital license to use.
5.2 Truckin Digital Manager for iOS and Google Play is free to download and must have a valid Truckin Digital license purchased to be used.
5.3 Truckin Digital Time for iOS and Google Play is free to download and must have a valid Truckin Digital license purchased to use.
All credit/debit cards are automatically charged on a recurring basis on the customer’s specific billing cycle date starting from date of purchase. At the end of the license period, license will automatically renew based on your license term either monthly, annual, bi-annual or tri-annual and you will be charged the then-current price. The account will be auto debited with 3attempts prior to account going into past due. All past due accounts may be assessed a late fee. In the event any payment is 14 days past due, the account may be disabled until balances are paid in full. When disabled, all access will be suspended, and data will be unavailable.
TruckinDigital.com may assess a $30.00 late fee for any payment that is 1 days past due.
Transactions that are paid with credit card, 2.9% + $0.30 processing fee applies for each individual transaction.
If a customer initiates a charge-back, TruckinDigital.com may assess a $50.00 processing fee for each individual charge-back. Returned Checks: TruckinDigital.com may assess a $50.00 processing fee on each returned check. Collections Fee: In the event, an account is submitted to a third-party collections service, a$35.00 processing fee may be assessed to the existing account balance. The fee is in addition to any other fees previously assessed on the account. Failing to return Leased equipment: There is a $250.00 fee for each leased equipment failed to be returned. Nevertheless, if a vehicle is repossessed, stolen or damaged and leased equipment remains in the vehicle, the Customer obligations under the Lease Billing Policy continue. Data Fees using Locked 4G LTE
All TruckinDigital.com hardware (tablets, trackers, eld's, etc.), if equipped with 4G or 5G LTE data plan is limited to 500mb per month. Usage above 500MB of data per month will result in a $0.05 fee per MB in the USA and $0.10 fee per MB in Canada / Mexico. You will be billed separately for overage charges. We have the right to stop data transmission at any point after the limit is reached by turning off the tablet.
You may cancel your license at any time, however, there are no refunds on licenses for term(s) purchased on your order form. You can cancel service by giving the billing department a call at +1-866-300-7701. Any cancellation here-under shall not operate to relieve the customer of any financial or other obligations in these terms or otherwise. If the license was canceled by the customer without any billing delinquency, the customer for a subsequent period of 30 days shall be entitled to have access of its data by reactivating their account by contacting support@truckindigital.com.
After 30 days following the effective cancellation of a customer’s cancellation date,TruckinDigital.com has the right to purge all the customer’s data from the TruckinDigital.com system. The account will no longer be available, and all data will be deleted on the 30th day of cancellation status.
Cancellations will take effect immediately after your account is cancelled. Customer must deactivate account 30 days prior to next bill date to not get billed further.
If no payment was made after 1 days from due date of the bill, the customer account will become past due. In the event any payment is 14 days past due, the account may be disabled until balances are paid in full. When disabled, all access will be suspended, and data will be unavailable until balances are paid in full. However, customer has 30 days from cancelled date to clear any past due balances and go into good standing. If the customer does not place the account in good standing by the 30th day, On the 31st day, we will initiate the cancellation process. Please refer to clause “Customer Cancellation due to Delinquency”.
Once a customer reaches 14 days past due, customer will enter the cancelled status phase, which customer data will be stored up to 30 days post-cancellation; after 30 days the account will no longer be available, and all data will be deleted. Account record and the delinquent balance will be submitted to a third-party collection service.
Customer must adhere to the terms and conditions set forth in the equipment lease Billing Policy. The lease Billing Policy will constitute its own terms.
Truckin Digital accepts payments via credit/debit card. All payments over $1500 may be required to use ACH payment method.
All add-ons are sold separately and require a valid license term, if applicable current license with 3rd party add-on or statement of work. All add-ons are sold on a month to month license plan. If payment is not received, add-on will enter the past due status. Once a customer add-on reaches 14 days past due, the add-on will be cancelled. Customer will owe the additional 14 days from original renewal date.
A list of available connected services can be found on the Connected Services page. Some connected services are free of charge, and some may have a cost associated based on the vendor. Any custom integration has costs associated by method of a SOW and vary from integration type. All integrations are non-refundable and do not have guarantee of completion time. We have the exclusive right to deny any integration. In general, our basic integration pricing is shown below on point 14.1, 14.2, 14.3
Please speak to your sales representative for EDI add-on costs. Sold separately as an add-on requires purchase. (Following are supported at this time: 204,210,214,990 and additional costs may be incurred for extra EDI doc type.)
Please visit our API Documentation at the following link: https://www.truckindigital.com/developer-api
Custom development pricing varies per SOW agreement (Statement of Work).
Integrations may be a charged an expedite fee with an statement of work. Otherwise, it is at TruckinDigital.com discretion to approve an integration.
License and service fees are nonrefundable.
All hardware can be returned within 14 days from purchase date for a refund or exchange. If for any reason you are not satisfied with your item after the14-day return period, there are no refunds for purchased hardware, but it is allowed for a manufacturer replacement/repair while under manufacturer’s warranty. Customer must pay all shipping costs. It is of the Customer or Customer’s agent to inspect the Equipment and acknowledge that the Equipment is in good and acceptable condition. We do not allow returns for water damage, we do not provide replacements for lost or stolen devices. The following conditions must be met to allow a 14-day money back guarantee: Items do not have water damage and must not be tampered with any internal components. Items must have all associated box and supplies attached to it, as when first received.
Each TruckinDigital.com customer agrees to provide TruckinDigital.com 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Truckin Digital receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before TruckinDigital.com has been given a chance to resolve the issue, TruckinDigital.com has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Truckin Digital ,in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, TruckinDigital.com retains the right to collect on any Services or fees that are due. TruckinDigital.com may submit any disputed amounts to a collection agency. Once a chargeback has been received, Truckin Digital has the right to suspend the account until the matter is resolved.